Write great emails – 5 easy tips
Most emails are written to inform or persuade but how many emails are long winded and never seem to get to the point. Do you send out emails like this? If you do, don’t worry. You can learn to write … Continued
How fresh is your website content?
Last week a client of mine rang me to talk about his new website. After 30 years as a tradesman his son told him he needed to have an internet presence. So my client dutifully set about getting a website … Continued
Communicating with your customers-easy?
Do you think you communicate well with your customers and how do you know? I recently saw a LinkedIn post that asked the question “Can you sum up in just one word the one requirement for customer communication success?” The … Continued
Ninety eight and not out!
In recent times I have had the privilege of spending more time with my 98 year old Grandmother as I have taken over the logistics of her care.About two months ago she had a fall and as a result she … Continued
Why haven’t you got a website?
Andrew is a furniture maker. He is a craftsman with over 30 years’ experience who takes a great deal of pride in the creation of his pieces. Andrew has the ability to breathe life into wood. He transforms rough and … Continued
Business Writing Basics
Good business writing is written with clarity and simplicity. Information is organised for the message and context and the medium is appropriate for the message. It is audience focused with a pleasant friendly tone that builds goodwill. Communicate to problem … Continued
Cherry Picker Class
Technology lessons from a three year old Tenby Powell, a SME advocate, was quoted in the Business News (Sunday Star times June 9th) saying it “really is critical that companies have some form of digital presence so they can … Continued
The Power of Positive Self-Talk
“Mum I have to change the language I use when I talk to myself. I find it really hard to approach people for a sale, I tell myself it’s hard and I hate it. I’ve finally realised I need to … Continued
One Word for Customer Communication Success
PLEASE P Pay attention to the customer. Put down or aside what you are doing and give your undivided attention. Give eye contact if face to face, if on the phone, don’t try doing another task on the computer … Continued